customerinput.com

Tasks

Select one version of your site as main and make a redirect from other versions to that one.
Avoid using deprecated HTML tags.
Implement the viewport meta tag.

SEO

URL

Domain : www.customerinput.com/

Character length : 22

Title

Customer input Ltd

Description

Pioneers in Customer Experience Management

Keywords (meta keywords)

Customer input, Customer Experience Management, CEM, Customer Research, Service Design, Innovation, Interaction Design, Seminars, Workshops, Training, Hong Kong, Asia

Error! Using “meta keywords” is meaningless in a while.

Open Graph Protocol

Error! The website does not use the OG (Open Graph) protocol.

Dublin Core

Dublin Core is not used

Underscores in the URLs

Good! No underscore (_) found in the URLs.

Search engine friendly URLs

Good! The website uses SEO friendly URLs.

Checking the robots.txt file

There is robots.txt file.
https://customerinput.com/robots.txt

User-agent	Disallowed for the search engines
*	/wp_folder/wp-admin/

Social

Social Engagement

No info found.

Content

Doctype

XHTML 1.0 Transitional

Encoding

Perfect! The character encoding is set: UTF-8.

Language

We have found the language localisation: ”en”.

Title

Customer input Ltd

Character length : 18

Good! The title’s length is between 10 and 70 characters.

Text / HTML ratio

Ratio : 12%

Error! The text / HTML code ratio is under 15 percent on this website. This value shows that the website has relatively few text content.

Headings

H1	H2	H3	H4	H5	H6
2	7	6	0	0	0

Heading structure in the source code

<H1> The most comprehensiveCustomer Experience Management Frameworkanywhere.
<H1> Services
<H2> Customer Experience Management
<H2> Training & Workshops
<H2> What is Customer Experience?
<H2> Clients
<H2> Featured Article
<H3> Building a Customer Experience Management Practice
<H2> Recent Posts
<H3> Loyalty Programs Don’t Drive Loyalty (Part 2): Why?
<H3> Loyalty Programs Don’t Drive Loyalty; Customer Experience Does
<H3> Authenticity: Lesson in Exceptional Service from a Small Coffee Shop
<H3> The Widening Gulf of Customer Experience
<H3> Lessons in Customer Experience From a Hair Salon
<H2> Journal Subscription

Word cloud

customer27
experience20
design8
journal7
management7
research6
training6
david6
jacques6
input5
workshops5
all4
loyalty4
service4
services4
framework3
news3
product3
clients2
company2
practice2
home2
building2
drive2
articles2
user2
email2
don’t2
programs2
article2
insights2
program2
alignment2
organizational2
lifecycle2
audit2

Keyword matrix

word	title	descriptions	heading
customer
experience
design
journal
management
research

Two Word cloud

customer experience10
experience management4
david jacques3
customer input3
customer research3
drive loyalty2

404 Page

The website has a 404 error page.

Flash content

Good! The website does not have any flash contents.

Frame

Good! The website does not use iFrame solutions.

Images

We found 6 images on this web page.

Alternate attributes for the following 1 images are missing. Search engines use "alt" tags to understand image content efficiently. We strongly recommend fixing this issue.

http://www.customerinput.com/images/icon-training.png

Readability

Flesch–Kincaid Grade Level

9.20

Flesch Reading Ease

36.70

Coleman Liau Index

12.00

Automated Readability Index (ARI)

8.40

Dale–Chall Readability

8.10

SMOG Index

9.80

Spache Readibility

5.00

Number of letters

2540

Number of words

432

Number of sentences

103

Average words per sentences

Number of syllables

847

Syllables in words

869

Average syllables in words

1.96

Number of words in first three syllables

134

Percentage of word / syllables

31.02

Words not in Dale-Chall easy-word list

216

Words not in Spache easy-word list

127

Technologies

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Redirection (www / not www)

Error! The web address is accessible with and without www!

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Printability

Suggestion! Unfortunately, no printer-friendly CSS found.

Meta Tag (viewport tag, mobile devices)

Error! The meta tag named viewport is missing.

Speed test

Server response time

The server response time is not fast enough: 0.79 seconds have passed until the page started to load.

Table layout

Good! No nested tables found.

Number of HTTP resources

Number of source domains

Render blocking resources

The elements below are blocking the “above the fold” rendering.
List of render blocking javascript files

http://www.customerinput.com/.. /X7oMcxaL2usvOb2XDlW_z_bifFM.js
http://www.customerinput.com/.. /jquery.fancybox.js

List of render blocking css files

http://www.customerinput.com/.. /style.css
http://www.customerinput.com/.. /fancybox.css

Speed test – Javascript

Javascript

Good! Just a few javascript files are detected on the website.

http://www.customerinput.com/wp_folder/wp-content/plugins/bwp-minify/min/?f=wp_folder/wp-includes/js/jquery/jquery.js,wp_folder/wp-includes/js/jquery/jquery-migrate.min.js,wp_folder/wp-content/plugins/sociable/js/sociable.js,wp_folder/wp-content/plugins/sociable/js/vuible.js,wp_folder/wp-content/plugins/sociable/js/addtofavorites.js,wp_folder/wp-content/plugins/fancybox-for-wordpress/fancybox/jquery.fancybox.js
http://www.customerinput.com/wp_folder/wp-content/plugins/bwp-minify/min/?f=wp_folder/wp-includes/js/wp-embed.min.js

File size of all javascript files combined

524.57KB

Javascript minifying

Great! The Javascript files are minified.

Speed test – CSS

CSS

Good! Just a few CSS files are used on this website.

http://www.customerinput.com/wp_folder/wp-content/plugins/bwp-minify/min/?f=wp_folder/wp-content/themes/customerinput/style.css
http://www.customerinput.com/wp_folder/wp-content/plugins/bwp-minify/min/?f=wp_folder/wp-content/plugins/sociable/css/sociable.css,wp_folder/wp-content/plugins/fancybox-for-wordpress/fancybox/fancybox.css

File size of all css files combined

41.97KB

CSS minifying

Great! The CSS elements are minified.

Speed test – Compression

Uncompressed size of the of the HTML

72.67KB

Gzip compression

Your site uses compression.

Speed test – Browser cache

Number of static resources (image, JS, CSS)

Browser cache

The browser cache is not set correctly for all elements.

URL	Duration
https://syndication.twitter.com/settings	10 minutes
http://apis.google.com/js/plusone.js	30 minutes
http://platform.twitter.com/widgets.js	30 minutes
https://apis.google.com/js/plusone.js	30 minutes
http://www.google-analytics.com/analytics.js	2 hours
http://www.customerinput.com/.. /fancybox.css	24 hours
http://www.customerinput.com/.. /style.css	24 hours
http://www.customerinput.com/.. /jquery.fancybox.js	24 hours
http://www.customerinput.com/.. /wp-embed.min.js	24 hours
http://www.customerinput.com/.. /wp-emoji-release.min.js?ver=4.6.11	2 days

Speed test – Images

File size of all images combined

113.68KB

Image optimisation

You can save 21.8KB (40% compression) by optimising the images below:

By lossless compressing the http://www.customerinput.com/images/homeheader-framework.jpg you can save 15.4KB (46%) data.
By lossless compressing the http://www.customerinput.com/.. /Customer-Experience-Management-Infoposte... you can save 4.1KB (37%) data.
By lossless compressing the http://www.customerinput.com/images/header_bg_greyline.jpg you can save 740B (29%) data.
By lossless compressing the http://www.customerinput.com/.. /customer_input_logo_whitebg.gif you can save 716B (17%) data.
By lossless compressing the http://www.customerinput.com/images/icon-cem.png you can save 605B (18%) data.
By lossless compressing the http://www.customerinput.com/.. /bg-grey-grad.png you can save 318B (51%) data.

Links

We found a total of 44 different links.
Internal links: 43
External links: 1

External links:

Link text (anchor)	Link strength
Follow @customerinput

Internal links:

Link text (anchor)	Link strength
http://www.customerinput.com
Home
Customer Experience Management
Training & Workshops
Customer input Journal
Contact Us
About Us
Find out more >
Framework
Customer Research
Experience Design
Experience Lifecycle Audit
Organizational Alignment
Customer Insights Program
More about our services >
Customer Experience
Design Research
More about Training & Workshops >
http://www.customerinput.com/journal
go to the Journal >
Building a Customer Experience Management Practice
Leave a comment
http://www.customerinput.com/.. /building-a-customer-experience-managemen...
Loyalty Programs Don’t Drive Loyalty (Part 2): Why?
Loyalty Programs Don’t Drive Loyalty; Customer Experience Does
Authenticity: Lesson in Exceptional Service from a Small Coffee Shop
The Widening Gulf of Customer Experience
Lessons in Customer Experience From a Hair Salon
Observational Research
Projective Techniques
User Studies
Service Design
Product Design
User Interface Design
Customer Experience Management
Customer input Journal home
Articles
Blog
News and Articles RSS
About us
Employment
News
Contact us

Website security

104.28.8.30

External hidden links

Good! No hidden external links found

Looking for eval()

Good! No eval(bas64_decode()) scripts are found

Checking for XSS vulnerability

No XSS vulnerability found

Email encryption

Good! We have not found any unencrypted email addresses.

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meicapital.com

smallbusinessbrief.com

patersoneducationtrust.org

Icons

Favicon

Error! No favicon is found. Using favicon helps to build a better brand quicker.

Typos

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SEO report of customerinput.com